All contents on the application & / or website are copyrighted by JPSCo unless otherwise stated. Without prior written consent of JPSCo or other parties, any content on the application &/or website shall not be reproduced, distributed, photocopied, played, linked or transmitted with super-links, loaded into other servers in "mirroring method", stored in information retrieval system, or otherwise used for any commercial purpose by any person by any means, unless otherwise downloaded or reproduced for private and non-commercial purposes (provided however, that such use shall not include any revision to the content and the copyright notices and other proprietary notices shall be retained in the same form and manner as on the original).

Jamaica Public Service will refund an incorrect payment/overpayment made by a customer via myJPS once the following documents are submitted to Collections & Bad Debt Department.

• Written request by customer
• TRN number
• Valid identification, i.e. driver’s licence, voter’s id or passport
• Last four (4) digits on credit card used to make payment
• Cardholder’s name

Upon receipt of the above documents the customer’s account will be adjusted in CIS Banner and sent to the Treasury Department who will prepare and forward the refund letter to the bank for the customer’s credit card to be updated with the necessary fund. The Bank (Credit Card Centre) can also make the request on behalf of the customer. This request should be submitted on the Bank’s letterhead and sign by the appropriate signing officer.

The Jamaica Public Service Company Limited (hereinafter called “JPS”) is committed to ensuring the security and confidentiality of your personal data. JPS has therefore adopted this policy to comply with its obligations under the laws in our jurisdiction. This policy briefly describes how we collect, hold, use and whenever necessary, disclose your personal data. JPS reserves the right to update this privacy policy from time to time, and / or any revised privacy policy may be posted on our website from time to time.

Personal data is any information that allows you to be identified. The types of personal data the JPS will collect may include but is not limited to details of your name, address, telephone number, fax number, email address, details of your employment, customer and/or premises number, Taxpayer Registration Number, date of birth and details of next of kin.

The JPS will collect personal data from you through telephone contact by personnel in its Customer Care Centre; its representatives, servants and/or agents in its branch offices; and every time you provide your details to the JPS whether through written correspondence or electronically, through mobile applications or otherwise.

The JPS will use your personal data where it is necessary to do so because it is relevant to JPS’ dealings with you such as billing and customer service, or where it is has your consent or where it is required in accordance with the Laws of Jamaica or as requested and/or ordered by the Court.

You may use your username and password to correct or amend your personal data at any time.

JPS does not collect personally identifiable data about you unless you provide same to the JPS voluntarily and knowingly. This may be done through:

• Voluntary provision of personal data by you directly to JPS or through our Customer Care Centre;
• Express consent or acknowledgement contained within a written, verbal or electronic or mobile application process;
• Consent solicited by JPS (or our agent) for a specified purpose; or
• Receipt of this Privacy Policy

When you visit the JPS website, move from page to page, read pages, or download its content onto your computer, the following information may be recorded:

• The pages visited; and/or
• The content viewed and/or downloaded.

JPS uses this information to find out how many people visit their web site and which sections of the website are visited most frequently. JPS may use this information to determine what type of information is most useful, improve their website, address your specific needs, provide better customer service and for general marketing purposes.

JPS records the statistical information on the numbers of visitors to this web site, but no information about individuals in particular is kept or used.

Certain JPS employees will be provided with information about a web site visitor in order to serve that visitor’s needs and provide the visitor with information regarding specific products, for example provision of bills electronically.

JPS’ employees are mandated to adhere to strict standards of care in handling confidential information, including the personal data of its customers.

The mobile application will facilitate the review of customer service information, display of billing and usage data, bill payment, customer queries and outage notification.

The mobile application obtains the information you provide when you download and register the Application to your mobile device. Registration is optional, however, please keep in mind that you may not be able to utilize certain features offered by the mobile application unless the registration process is completed which includes the acceptance of the terms of this policy.

Registration and use of the mobile application requires but is not limited to you generally providing (a) your name, email address, user name, password and other registration information; (b) transaction-related information, such as when you make payments, respond to any offers, or download or use applications from us; (c) information you provide us when you contact us for help; (d) credit card information for purchase and use of the Application, and; (e) information you enter into our system when using the Application, such as contact information.

We may also use the information provided to contact you from time to time to provide you with important information, required notices and marketing promotions.

In addition, the mobile application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.

When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city or geographical area you are located within and display a location map with relevant information. This information will only be shared in accordance with the Laws of Jamaica or as may be required by JPS to address any customer related issues. If you would require not to change your location for the purposes set forth above and throughout this Privacy Policy Document, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application.

Kindly note that uninstalling the application from your mobile device may disable the data collection functions of the application. This can be done using the standard uninstall functionality in your mobile device or via the mobile application marketplace or network or by contacting your mobile service provider.

Data Retention Policy, Managing Your Information
We will retain user provided data for as long as you use the mobile application and for any time period thereafter as required by JPS. Some or all of the user provided data may be required in order for the mobile application to properly function and automatically collected information in original or aggregate form may be needed for the mobile application or its support systems to operate and update normally and effectively.

Your Consent
By using the mobile application, you are consenting to JPS processing your information as set forth in this Privacy Policy now and as amended by JPS from time to time. The processing of your information involves using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in any location or jurisdiction as deemed advantageous by JPS, its agents, employees, servants, contractors and partners.

JPS may use “cookies” on its application &/or website. A “cookie” is information that a website puts on your hard drive so that it can remember pieces of information about you when you next visit the website or a related website. JPS may use cookies to record personal data about you when you use its application &/or website in order to facilitate your future activities. If you prefer not to receive cookies from JPS’ website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse cookies by turning them off in your browser. Please note however that some functions of the web site and mobile application may require the use of cookies, thereby restricting the use of “cookies” may affect the quality and operation of website and mobile application on your device.

JPS has in place appropriate technical and organizational security measures, according to reasonable and accepted norms and standards within the technology industry, in order to prevent unauthorized or unlawful disclosure or access to or, accidental or unlawful loss of or destruction, or alteration, or other damage to your personal data. These measures ensure an appropriate level of security in relation to the risks inherent in the processing and the nature of the personal data to be protected. JPS will try its utmost best to ensure that your personal data will only be accessible by authorized employees and agents of JPS.

Please be aware that communication sent over the internet, such as email/ webmail, are not secure unless they have been properly encrypted and secured. Your communication may route through a number of countries before being delivered as this is the nature of the World Wide Web. JPS cannot accept liability that communication may be obtained by an unauthorized person. Please ensure that you take reasonable steps to protect your communication with JPS especially when using a web browser. In some areas of our application &/or website, we require a user ID and password for you to access certain information. JPS will not disclose such password to third parties; however, you are responsible for maintaining the privacy and security of your password.

Should you make a complaint to our Customer Care Centre and your complaint is not resolved, your complaint will be passed to the Technology and Innovation Department as well as the Legal and Compliance Division for review. Any finding of misuse of your personal data by the JPS shall be investigated.

Should you require further information on our privacy policies or your personal information, feel free to contact the JPS Customer Care Centre at 1-888-225-5577 or by emailing us at calljps@jpsco.com.